New Reserves

"I need this put on reserve, please." What do you do when someone walks up the service desk, hands you a pile of materials, and utters these words? In this case, your job is as easy as 1, 2, 3:

1) Make sure you get a course number.
2) Make sure you get a professor's name.
3) Place the materials in Matt's mailbox or on his desk.

If the guest has any questions about the reserve process, refer them to your supervisor. Easy as pumpkin pie.

Mark your calendar!

Oh boy! Put "Cupcake at BUSP" on your calendar for Wednesday, Oct. 26. Stop by any time that day to get your cupcake as we honor these birthdays:

Terry (Sept. 1)
Carol (Sept. 9)
Matt F. (Oct. 5)
Kayla (Oct. 6)
Justin (Oct. 20)
Matt B. (Oct. 29)

If you'd like your special day celebrated, but haven't yet given Terry your birthdate, you can do that right now by e-mailing her at treynold@indiana.edu.

Hungry?

Please don't be. If you need to eat a bite while you're on the clock at BUSP,let your desk partner know, then enjoy your snack or sandwich in the break area next to the sink and fridge. If it's a busy time, let your supervisor know too so he/she can help out at the desk while you chow down.

Good Things to Come

Let's celebrate each other! If you haven't given Terry your birthdate, please do so now (treynold@indiana.edu). On the last Wednesday of each month, we'll celebrate everyone who was born that month. Cupcakes will abound! Is your birthdate during the summer or already past? Don't worry, we'll squeeze in a celebration for you.

You can also mark December 7th on your calendar. That's the day we'll celebrate all the hard work we've done this semester by enjoying a pizza lunch together.

You're Going to Need a #2 Pencil.

No worries, you don't have to take a test. It's just that we've discovered our guests change their minds about their room reservations sometimes, and when they do, you'll need that pencil with the handy-dandy eraser on it. Please record all room reservations in pencil. No pens allowed near the reservation book, please.

All the rooms are full. Would you like your name added to the waiting list or would you like to make a reservation?

A group stands before you with hope-filled eyes. You know all the room keys are out, so what do you do? After giving them the dreaded news that no rooms are available, you give them a choice: "Would you like me to add your name to the waiting list? Or would you like to make a reservation for later on?"

Supervisor = Bouncer

With the group rooms being used heavily by the USCO, more guests than usual will need group space to work in the IC. If a group comes to the desk and tells you that they can't find a group table, go get your supervisor. If we see a table with just one person sitting at it, we'll flex our muscles and bounce them out of the space so the group can use it. (We'll do this gently and kindly, of course.)