Displays

When a guest asks you if he/she can leave flyers or put something on an IC bulletin board, have them talk to Terry.

If you have something you'd like to share with the staff, post it on the bulletin board by our refrigerator.  And if you have words of wisdom and wit, by all means, do write them on the "express yourself" white board.

Printer Problems

What do you do when a guest comes to the desk and tells you there is something wrong with the printer?  Here are the steps:

If the printer that is down is inside the I.C.:

• Put an out of order sign on the printer in question.  You'll find the signs on the bottom stack tray on the reference desk.
• Find Jeri, and let her know there is a problem.  If Jeri isn't here, get your supervisor.

By placing a sign on the printer before you do anything else, you avoid frustrating other guests who will try to use the inoperable printer before we can get it back up and running.  It's also easier to fix the printer if there aren't a lot of print jobs waiting for release.

If the printer that is down is the one just outside the I.C.:

• This is a UITS printer, and we're not really responsible for it, but since people see our faces through the glass when they're trying to use it, they will come into the IC and report problems to us.  When this happens, pick up the phone and dial 5-3802.  Let the technician that answers know that you're calling from the Business/SPEA IC to let them know a problem has been reported with the printer in PV199. 

Thanks for all!

Caring for the Supply Table

Much thanks to all you 1st Mates who have been dutiful in filling out the task sheets.  One of the tasks on the sheet is checking the supply table and replenishing as needed.  When you do this task, please open up the staplers on the table to make sure they have staples inside.  Refill them if they are low.  Also check the slotted wooden box on the table.  It should be full of golf pencils and paper clips.  If you need to refill pencils and paper clips and there are none under the service desk, you'll need to get into the supply cabinets in the break room.  You'll find pencils in the orange cabinet below our microwave.  Paper clips are kept in the orange cabinet above our almost-antique fax machine.  Need help finding things?  Please ask your supervisor.

Caught in the Act

Jelena was Caught in the Act of successfully and easily directing lost students to their C204 research drop-in sessions.  How did she know where these sessions were being held?  She took the time to check the desk log in the Reference Portal.  While not all information recorded in the desk log is of importance to PSAs, some is.  Glancing at it when you begin your shift can help you help our many guests.

Thanks, Jelena for providing great customer service!

Wanted: Smiling Faces for Photographs

If you're new to the BUSP staff, your picture will be taken this week for our staff directory.  (You can view last spring semester's directory on the soft wall above the staff mailboxes.)  If you are a returning employee and would like to have your picture retaken, let Terry (treynold@indiana.edu) know.

Your Feedback is Needed

If you did not work at BUSP last spring semester, you may disregard this post.  If you did work for BUSP last spring, I need your feedback.  We broke from our traditional way of scheduling hours and tried a new method.  The old way of first come, first served just didn't seem fair to employees who had early morning classes.  With the new method, you submitted your class schedule to me, along with a list of hours you preferred to work and ones you absolutely could not work. 

I'm curious...How did the new method work for you?  Is the new way of scheduling a winner?  Let me hear from you.  --Terry

Caught in the Act

Rachel O. was recently Caught in the Act of jumping in to help train a new employee when we were short staffed.  Clayton was also Caught in the Act.  He noticed we were short staffed and asked if he could clock in early to help out. It was a Monday morning, no less!

Our hearty thanks goes to each of these employees.