Talie Caught in the Act

Last week Talie was Caught in the Act of giving excellent customer service.  The professor at the desk was a bit frantic because he had trouble getting onto campus, his class was slated to begin in just a few minutes, and he needed to print out a document for that class.  Sitting in the Captain's chair and without a 1st Mate, Talie made sure the Reference Assistant saw that she was leaving the desk.  She guided the distraught professor to our lab area and gently walked him through the printing of his document on a public computer, step-by-step.  He was so grateful!  And so are we. Thank you, Talie, for your excellent customer service and your exemplary professionalism.

Wanna Help Make Kids Happy?

Christina has some dear friends who will be taking a group of college students to Haiti over spring break.  They will be building a playground, as well as working with some schools there.  They are in need of plastic screw tops (like those on water bottles, milk cartons, etc.) to use for educational games.  I've put a red basket on our break tables.  If you are so inclined, please throw your bottle caps in the basket.  Christina will be on maternity leave any day now, but she will come in to collect our bottle caps. 

 

Every little bit counts.  This is an easy way to do a little bit.  THANKS!

 

 

Technology Presentation on Friday (24th)

SPEA will be holding an interactive presentation on technology services at IU in SPEA's classroom 167.  Past experience tells me people will stop here and ask where the presentation is being held. Be prepared to get them there.

Thanks for all.

New PSA on the Block

Say hello to Suzy Fritz, our newest Public Service Assistant.  Suzy is a Marketing major, who has spent time studying in BUSP.  We're glad she'll now be spending time behind our service desk.

Welcome, Suzy!

C204 Drop-in Sessions

You can count on lost students coming to our desk asking the whereabouts of our C204 drop-in sessions.  Here is the information they need:

Monday, January 27, 2014
2:30-3:30 p.m.
Location: Wells Instruction Cluster #1
Instructor: Matt McGee

Tuesday, January 28, 2014
4:00-5:00 p.m.
Location: Wells Instruction Cluster #3
Instructor: Melanie Groth

Tuesday, January 28, 2014
7:00-8:00 p.m.
Location: Wells Instruction Cluster #1
Instructor: Matt McGee

Wednesday, January 29, 2014
2:30-3:30 p.m.
Location: Wells Instruction Cluster #1
Instructor: Anna Brinegar

Thursday, January 30, 2014
4:00-5:00 p.m.
Location: Wells Instruction Cluster #1
Instructor: Melanie Groth

Friday, January 31, 2014
1:00-2:00 p.m.
Location: Wells Instruction Cluster #1
Instructor: Kjersten Hild

BUSP Closed for MLK Day

Just a reminder that BUSP will be closed next Monday (Jan. 20) for Martin Luther King Day.  Enjoy your time away from classes and BUSP, and do a bit of public service if you are so minded.

IUCAT Change

A change in IUCAT has streamlined the process for requesting books, making it less confusing for you and for our guests.  Now instead of separate buttons for Request Delivery and Alf Delivery, IUCAT users will see just one button, which can be used to place requests for items housed at all IU Library locations.  Look for the new "Request This" button when searching for items in IUCAT.