It's that time of year when stress is high and tempers and self control may be at a low for some people. At BUSP, we do not have a red "help" button under the desk to use in emergencies or difficult situations, but we do have each other. Pay attention to your co-worker's interactions with guests. If you see a guest treating your co-worker in a questionable manner, by all means, leave the desk and report this to your supervisor immediately. If you are alone at the desk, tell the guest you think your supervisor can serve him/her better, then excuse yourself to get your supervisor. In no way, shape, or form are you paid to deal with angry, mean, insulting, or belligerent people.
A life-threatening incident has never happened at BUSP, but if it does, dial 911 immediately.
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