Room reservations are a hit, and BUSP is booked fairly solid on some days. A close call yesterday has prompted this reminder: If a guest wants a room and the only available keys have red tape on them (rooms 154, 156, 158, and 160), be sure to check the reservation book for possible bookings. Red tape on a key means check the red reservation book. We can only check out the key to the guest inquiring at the desk if the two hour check out time does not coincide with a scheduled reservation.
What if the room is open most of the time, but a reservation cuts short the two hour loan to the guest at the desk? If the guest has told you that his/her group won't need the room for the full two hours, get your supervisor. Let your supervisor make the judgment call. (For example...the only open room has a reservation that begins at 5:00. It is now 3:30, and a group in front of you wants to check out the key. They tell you they'll only need the room for about an hour. Here's what you do: Get your supervisor.)
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