Using the Reference Portal

Every question you are asked at the desk that doesn't result in a check-out should be recorded in the Reference Portal.  Somebody wants to know where the restroom is?  Record it in the portal.  Someone can't find room 167?  Record it in the portal.  Another person can't find room 167?  Record it in the portal again. 

Library administrators look at our portal statistics (along with other statistics) to determine how much money we should be given to pay people in your position.  Each time you record a question in the portal, you are providing your own job security. 

Not sure how to record something in the Portal?  Not sure what the Portal is or where to find it?  Check with your supervisor.  He/she will be glad to show you the way.