Ivona Caught in the Act, Nell too!

Ivona was Caught in the Act of making sure the printers are all ready for our guests' use.  She is diligent about refilling the paper trays during her shifts.  Earlier this week while putting paper in a printer, she noticed it sporting a message indicating the toner level was very low.  Not only did she report that to her supervisor, but she then got a new toner cartridge off the shelf and changed it herself.  With Ivona at work, there is never a need for guests to be interrupted with coming to the service desk because of a printer low on supplies.

Nell was Ivona's partner at the service desk when the cartridge needed changing.  After making sure the desk was covered, she took the initiative to follow Ivona and learn how to change a cartridge so she can do it herself the next time.

Our hats are off to Ivona and Nell for their good work on behalf of our guests.  Thank you!