The guest returning the book had someone with her who wanted to check it out. Easy peasy, right? Just check the book in, then check it out to the new person. The problem was, the book wasn't ours. It belonged to the Wells Library. So when Rae checked it in, the screen flashed "in transit" and she couldn't check it out to the person who was hoping to walk away with it. But did that deter her from making a guest happy? No. She checked with her supervisor, and between the two of them, a way was determined around the "in transit" status.
Thank you,
Rae! You have been
Caught in the Act of providing excellent customer service and it is much appreciated.
No comments:
Post a Comment