Spring Scheduling

I've placed spring scheduling forms on the table in our break space.  Please pick one up and fill it out once you have your class schedule determined.  Then put it in Danielle's mailbox, or give it to Matt or Danielle.


The schedule won't be finalized until December, by which time everyone should be registered. 

Customer Service 1.3

Good job to everyone who emailed me!  You all had some great suggestions of how she could change her body language and/or expression to seem more inviting to patrons, including:

• Looking up from her work
• Smiling
• Making eye contact with the patron
• Being more open, rather than hunched over her work
• Clearing as much of the things on the desk out of her way as possible, to remove barriers between her and the patron

Customer Service 1.2

Take a look at this picture.  She’s working at a library desk just like you.  Does she seem approachable?  Send me an email (dmgunkel@indiana.edu) to tell me what she could do to be more inviting to patrons. 

Birthday Treats

Happy October Birthday to Jeff (1) and Marsha (19)!  We'll have treats on Thursday, 10/26 to celebrate. 

Customer Service 1.1

In Japanese, the word for customer is “o-kyaku-san,” which means “a visitor in your home.”  When at the desk, it’s easy to forget about all of these visitors, especially when most of them will never come talk to us.  But we still need to treat them like guests, and there are two simple ways to do this.

First, appear welcoming and approachable. 

Second, remain aware of your surroundings and be ready to give a guest your full attention.  During your shifts think about how your actions, body language, and expressions convey this.