Monday, October 30, 2017

Customer Service 1.3






Good job to everyone who emailed me!  You all had some great suggestions of how she could change her body language and/or expression to seem more inviting to patrons, including:


  • Looking up from her work
  • Smiling
  • Making eye contact with the patron
  • Being more open, rather than hunched over her work
  • Clearing as much of the things on the desk out of her way as possible, to remove barriers between her and the patron


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