Ethan Caught in the Act

Ethan was Caught in the Act today of getting guests into group rooms in a very efficient manner.  As the Captain, he would fill out our part of the group room agreement for the next name on the wait list while the First Mate was checking the room.  As soon as the First Mate returned the key to the desk, the form was ready for the guest to sign.  It made the wait just a few minutes less for each group.  Thank you, Ethan, for your thoughtfulness and your efficiency!  It is much appreciated.

Birthday Celebration on Wed., Nov. 19

BUSP's doors will be closed and we'll all be scattered on the last Wednesdays of November and December.  But we won't let that keep us from celebrating birthdays!  Stop by on Wednesday, Nov. 19, to pick up your cupcake in honor of the following fine people born during the last two months of the year:

Jessica Tarapore (November 28)
Shaila Spivey (December 6)
Thein Aye (December 15)
Elizabeth Pugh (December 17)
Vivianne Dang (December 24)
Ross Neely (December 24)
Sarah Sim (December 29)

New and Improved Caught in the Act

At yesterday's staff meeting for full-time personnel, we decided it would be a good idea for us to loosen the reins a bit on Caught in the Act.  Up until now, only supervisors could catch people providing good customer service.  It has slowly, but surely, dawned on us that since we're not always at the desk, we can miss some really good things.  We're hoping you will help us out by keeping your eyes and ears open and nominating the coworkers you see providing exceptionally good service to our guests.  When you Catch someone in the Act, tell Terry or send her an e-mail (treynold@indiana.edu).  We want everyone recognized for their outstanding contributions.

How Observant Are You Today?

An improvement has been made to your workspace.  Can you find it?

 

 

Acknowledging Subs

Did someone answer your sub request and agree to work your hours?  Hooray, what a relief!  Please take a few seconds to hit "reply" and say "thanks."  This confirms that your sub is working your hours and eliminates any confusion.  Besides that, we all like to be thanked for doing good deeds, don't we?

Scheduling for Spring Semester

BUSP employees think ahead!  A couple of you have already asked me about scheduling for spring semester.  We'll begin once we all return from Thanksgiving break.  I'm hoping everyone will have class schedules solidified by then.  Sound OK?  If not, let me (Terry) know.

Thanksgiving Holiday

Ah, it will be here before we know it!  You are responsible for all shifts until we close our doors on at 5:00 p.m. on Friday, November 21.  Your responsibility picks back up when we open at 5:00 p.m. on Sunday, November 30.  If you need a sub, please post at least a week in advance.  Anyone subbing for a co-worker on Sunday, the 30th, will receive one full hour credit for each hour worked, instead of the usual 1/2 hour credit for each hour worked.  If your time bank is low, the 30th would be a good time to sub and give it a nice boost.  The I.C. is open 8:00-5:00 on Monday & Tuesday, November 24 and 25, but you are not responsible for your shifts those days.  Your fearless supervisors will take care of the I.C. in your absence.

May your break be filled with family and friends, good food, and lazy days.  If you are leaving Bloomington, safe travels to you.  Happy Thanksgiving!