...that sometimes the best way you can help patrons is by not helping them at all? Unless the person requesting your assistance is asking a directional question or a question regarding a circulation function, all you need do is refer them to the Reference Desk. (See sample directional and circulation questions below.) But what if you really do know how to look up the information the patron needs? That's great...but still refer them to the Reference Desk. Why? Well, when we refer them on, rather than take the time to look up detailed information ourselves, we are free to provide circulation service to those coming to our desk for that function. That means patrons who need a service only our desk can provide will not have to wait while we do reference work. Besides, reference assistants get paid a bit more than circulation assistants. Let's make them earn their money!
Sample directional questions: Where's 150J? Where's the restroom?
Sample circulation function questions: Can you tell me if this book is checked out? How do I place a recall?
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