What do you do when a parent calls and asks about a student's fines? Let them know that by law this information can only be disclosed to the person who generated the fine. Suggest they ask their son or daughter to contact us.
What do you do when a patron asks about fines? Do not give them any information. Refer them to Jeri or Terry. If neither Jeri or Terry is here, the patron may e-mail his/her question to libbus@indiana.edu.
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