Not all changes are for the better. Having the person at the reference desk handle the wait list seemed like such a good idea, but unfortunately it's not working as well as we had hoped. Too often the person at the reference desk is unable to give good service to those needing reference assistance because of upkeep of the wait list. So...for now the wait list will revert back to the person sitting in the captain's chair.
When you are the keeper of the wait list, please follow the following procedures:
When someone requests being added to the wait list, ask for their ID. You copy their name to the wait list, then return their ID to them. Tell them to stay close to the service desk so they can hear their name when it is called. When a key is available, call out the first name on the list in a loud voice. Pause, then call out the name again if the person hasn't come up to the desk. Pause, then call out the name the third time. If no one shows after the third call, draw a line through the person's name on the list, then call out the name of the next person on the list and give them three chances to claim the room.
Do you have an idea that might make handling the wait list easier? If so, I (Terry) would love to hear it!
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