Room Reservation Policy Review

Room Reservation Policy:

Rooms 154, 156, 158, and 160 may be reserved up to a week in advance for groups of two or more, except during I-Core and finals week. Reservations are limited to one 2 hour period per group per day.  The group member requesting the reservation must present his/her university ID at the service desk when making the reservation and also when picking up the key at the reserved time.  Keys will only be checked out to the group member who made the reservation.  Keys not picked up within ten minutes of the reserved start time will be made available to others on a first come, first serve basis.  Reserved rooms may be renewed for another two hour period as long as the room is free for the next two hours and no wait list exists.  Fines for keys returned late accumulate at the rate of $10.00 per hour or any part of an hour.

Note that groups (not just an individual in a group) are limited to one two hour reservation per day.  This means that if Joe and Sally are in a group and Sally has made a reservation for Tuesday, Joe cannot make another reservation for them later on Tuesday.  It isn't always easy to police this part of the policy, but we do the best we can in fairness of all groups wanting rooms.

Spirit Days

Want to join your staff members in showing your school spirit on some of the game days? The dates below have been chosen as BUSP Spirit Days. Wear your IU colors to work if you so choose. (This is not a requirement, of course. Nor will you be sent home if you wear cream and crimson on days not included on this list. You might be asked to remove any basketball hoop hats worn at the desk, though!) 

 

Dates & Opponents:

Nov. 1 (Thursday) Indiana Wesleyan

Nov. 19 (Monday) Georgia

Nov. 20 (Tuesday) UCLA/Georgetown

Nov. 25 (Sunday) Ball State

Nov. 27 (Tuesday) North Carolina

Jan. 5 (Tuesday) Wisconsin

Jan. 27 (Sunday) Michigan State

Jan. 30 (Wednesday) Purdue

Feb. 2 (Saturday) Michigan

Feb. 16 (Saturday) Purdue

March 5 (Tuesday) Ohio State

New Duty for 1st Mate's Chair

Are you sitting the 1st Mate's Chair?  (It's the one closest to our entrance and our water fountain.  If so, once an hour we'd like you to do a "walkabout."  What's a "walkabout," you may ask?  It's simply a time to leave the desk, and walk around the IC.  It's a time to have your eyes open to the facility, ensuring that all is in order.  If you see a mess, please clean it up or report it to your supervisor.  If chairs are wildly out of place, please return them to their proper spot.  (Assuming no one is sitting in them, of course!)  A sheet will be kept at the 1st Mate's Chair so you can record your walkabouts on your shift.   Please place your initials by the hours listed after you have completed your walkabout.

Other duties of the 1st Mate?  Those would include keeping the bookdrop empty by checking in returned books and placing them in order on the shelves behind the desk.  Once the shelves near capacity, it's the 1st Mate's job to transfer the books to a book cart.  The 1st Mate is our primary group room examiner when keys are returned.  Always, always, the most important job of the 1st Mate and the Captain is to serve our guests who need our attention. 

Super Glue Shenanigans

An e-mail from Lindsay (one of our night supervisors) alerted me to the fact that our custodian has found evidence of people using super glue inappropriately in the IC.  Example:  a cigarette was glued to the wall between group rooms 178 and 180. Hmmm...not sure why anyone would want to do such a thing.  I'm going to assume it's from too much stress.  In any case, let's be vigilant.  When checking rooms, helping guests away from the desk, etc., keep your eyes open.  Maybe if we're more watchful of them, guests with super glue will be more watchful of themselves. 

Any time you see someone damaging the IC, its furniture, equipment, or its collections, let your supervisor know immediately.  Thanks!  

Zombie Apocalypse

As Halloween nears, it seems appropriate to mention the Zombie Apocalypse.  Check out Matt's blog post on BUSP's website, as it is very informative.

Come to think of it, you might also want to check out non-Zombie related blog posts on our website.  You can do that by looking at the Latest News section on BUSP's front page.

Happy Halloween!

 

New Discharge Message

Ever checked in a returned book and had a funny message appear on your screen?  These messages prompt us to action.  Your part of the action is to give that book (along with the slip if one has printed) to Jeri.  If she is not here, leave it in her mailbox. 

Before long, you may occasionally run into this newly created message:  Recall/Reserve Billed, **For Supervisor**.  So what do you do when you see this?  The same as above...give it to Jeri or place it in her mailbox.

Not sure where Jeri's mailbox is?  Ask your supervisor.  He/she can show you.

October Birthdays

Next Wednesday (Oct. 31) is not only Halloween, it's Cupcake Day at BUSP.  Stop by and get your goody as we celebrate Rachel P. (Oct. 2), Matt F. (Oct. 5), and Kayla (Oct. 6). Only treats, no tricks...we promise.

Caught in the Act

Thanks to both Angela and Tyler for providing such good customer service.  Both were recently caught leaving the desk (another employee was there, of course) to help patrons with their technology problems.

Lead Time for Finding Subs

Ever had to work alone at the service desk?  If so, you know it's not that much fun.  There has been a rash of last-minute, same day, sub requests in the past week or so.  When you post to the listserv at the last minute, your co-workers have little time to pick up your shift, and the chances of hours being deducted from your time bank are greatly increased.  There are, of course, times when you wake up sick or life brings you something completely unexpected that will require you to post a sub notice at the last minute.  Luckily, these occurences are the exception rather than the norm.  Most absences are caused by events scheduled ahead of time.  Whenever possible, please help out yourself, your co-workers, and BUSP's guests by posting your need for a sub to the listserv several days to a week ahead of time.

Why Does Giving Good Customer Service Matter to YOU?

1  It's your job.
2  It makes a good impression of you for later job references.
3. It's good training for future employment in the "real world."  Many companies look for employees with customer service experience.
4.  It makes your job more satisfying and fun!
5.  You are the face of IU and the BUSP IC in the eyes of your customers.

So who are your customers?  Well, at BUSP, we call them our guests.  It's all those people who walk through our doors.  This includes your
co-workers and your supervisors.

This is a test...

This is a test...if you have read this blog post, please e-mail Terry and let her know.

Thanks!

When You Need a Bouncer

With so few study rooms available for check-out, more groups than ever will be using our tables with monitors.  BUSP policy states that we can ask an individual working at these tables to move if a group needs the space.  If a group looking for a place to work approaches the desk on your shift, please get your supervisor.  He/she gets paid to be the bouncer...you do not.

Similarly, if you need someone bumped off the scanner workstation or one of our dedicated terminals (Bloomberg, etc.), get your supervisor. 

Caught in the Act

Our thanks goes to Angela for her unfailing diligence in posting guests' questions to the Reference Portal. 

Your thanks should go to Angela too.  The High-Up Library Administrators use the number of questions posted to the portal when determining how much money to give BUSP to hire people like you.  Each time you post to the portal, you are contributing to your own job security.  Do it, please;  BUSP needs you!

Fall Break Hours

Remember our hours for this weekend: 

Friday - Closed
Saturday - Closed
Sunday - re-open at 5:00 p.m.

Enjoy I.U.'s first ever Fall Break!

Some Stuff About Subbing...

Please note that anyone who subs for another on Sunday, October 14 (the end of fall break), will receive one hour added to his/her time bank for every hour worked instead of the usual 1/2 hour added for every hour worked.  If your time bank is low, this is a great opportunity to pad your account while helping out a co-worker.

Remember that it's to your advantage to post a sub notice on the list serv as soon as you know you need to miss a shift.  Last minute sub requests run a much higher risk of not being filled than notices posted a few days or a week ahead of time.

For you workaholics...When signing up to work extra shifts, do keep in mind that your employment is limited to forty hours per week. If you have more than one job with IU, your total hours worked for all positions cannot amount to more than forty hours per week.

Lastly, a heartfelt THANKS to all of you who have subbed for others.  Without your effort, we could not provide the top-notch service our guests deserve and have come to expect.

Caught in the Act

With so few rooms to check out, Kayla took advantage of some slow time and repaired three broken staplers to make them ready for our guests' use.  Thanks so much, Kayla.  We now hereby declare you the Queen of Staplers.