Jelena Caught in the Act

Jelena was Caught in the Act of carefully considering our guests needs and relaying an unmet need to her supervisor.  Over and over, she has had guests come to the desk and ask for HDMI cords.  We have none. But because Jelena passed this concern on to her supervisors, we will look into acquiring these items for our guests to check out.  If we can get them, we'll have more people walking away from our desk with smiles on their faces.  And it will all be because of one employee's conscientiousness.

Thanks, Jelena!  Your attention to and concern for our guests needs are greatly appreciated.