Here's What You Do When...

When a guest is giving you a hard time about our policies, or procedures, or anything else, kindly and calmly tell them you would like them to speak to your supervisor.  Then go get your supervisor.

If a guest is asking for something that goes against our policies, kindly and calmly tell them you would like them to speak to your supervisor.  Then go get your supervisor.

It's simple really.  There is no need for you to deal with anyone who is upset or demanding.  It doesn't happen that often around here, but now if it happens to you, you'll know exactly what to do.

Don't worry...be happy!  And get your supervisor to help you.