Suzy Caught in the Act

Today we experienced our first group room wait list of the semester. And wouldn't you know it, Suzy was in the Captain's chair without a First Mate for two very busy hours.While the situation was stressful, she was Caught in the Act of greeting guests with a smile as soon as they approached the desk. She handled their requests calmly, kindly, and efficiently.  Way to go, Suzy!  You are appreciated.

Core Value:  Service - positive, friendly, and respectful interactions