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We're very happy to announce Lily Dunn as a winner of the Business/SPEA Library Above & Beyond Award for the Fall 2024 semester. As a winner, Lily is the recipient of a Target gift card.
Lily was nominated by Jeri Anderson
Here's what Jeri had to say about Lily: "In June, we had an incoming freshman student & her Mom come into the library looking for help. They had driven to Bloomington from Anderson in search of in-person help. While we were trying to help them, Lily came in for her work shift and immediately jumped in to offer up help & ideas. We figured out they needed to visit the First Year Experience office, located in Willkie Quad. Lily offered to walk them to the FYE offices at Willkie Quad so they would be sure to get to the right building. During the walk with them, Lily was able to answer other questions they had about IU & campus and offer up information from the perspective of a fellow student. Upon arrival at Willkie Quad, even though there didn’t seem to be anyone within sight, Lily took it upon herself to find someone to help them, explaining the situation and actually handing them over to that person. The Mom was so impressed with the level of service that they came back to report how the issues were resolved & got pictures with her, her daughter, Lily, Gary, & I."
"A long
time ago, I read where a person who has a bad customer service experience will
tell something like 10 of their friends who in turn will tell 10 more. For this
reason, it’s my pleasure to nominate Lily for an “Above & Beyond” award for
her willingness to go above & beyond with these visitors to our campus…her
willingness to walk them to where they needed to go & her initiative in
finding an actual person inside of Willkie to help them. With her exceptional customer service
attitude & actions, she turned what could have been a negative, frustrating
experience into a very positive experience. Thank you Lily for helping to make sure this family had a great experience."
Congratulations Lily!
THANK YOU for going Above & Beyond!
