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Send Terry (treynold@indiana.edu) an e-mail notifying her that you've read this post. She wants to know who is paying attention!

Room Reservation service

Your supervisor has probably told you that we'll be reserving rooms 154-166 this semester and outlined the policy and procedure for doing so with you. For simplicity's sake, always check out the other rooms before checking out keys to the reservable rooms. If all the other rooms are full, and you need to check out a room that is reservable, CHECK THE RED RESERVATION NOTEBOOK to be sure the room doesn't have an upcoming reservation on it. If it does, choose another room. If all other rooms are full or also have upcoming reservations on them, let the group standing in front of you know that they will not be able to use the room for the full two hours. Be sure to tell them when they'll need to vacate the room and return the key to allow the group with the reservation time to enter.

We're all getting used to this new service. Got a gazillion questions about it? Just ASK your supervisor.

So many changes...Whew!

Welcome back to BUSP! Hope you had a great break. A lot has changed in the short time you've been away! Take a walk around BUSP and you'll see what I mean. We now have a computer lab, and you'll see a scanner next to workstation #35. A third printer has been installed in the lab area. The tables have monitors in place, and walls with electricity have been erected between tables without monitors. For easier access, the current journals have been moved from the reserve area to the end of the book stacks. A new service counter is in place (well, at least most of it), and you'll find shelving units holding all our important stuff under it. On a trial basis, we'll be reserving some group study rooms this semester. Your supervisor will explain to you the policies pertaining to this.

An invisible change is that the timebank policy is back in place for this semester. I'm in the process of setting up a listserve for finding subs, and I'll let you know when it's ready for use. For now, please continue posting your sub notices on the staff bulletin board.

If you have questions about any of the new changes (or anything else, for that matter), please ask your supervisor. You do remember we supervisors get paid to answer your questions, don't you?

Here's hoping you have a great semester! Thanks for all you do.

--Terry

Room Use Procedures

As of the end of Dec.6, we have checked out the room keys 935 times and had 5,610 guests use the group rooms! (Whew, no wonder we're tired.) We've learned a few things as we have done this work, and we've fine-tuned our procedures. Please use the required guidelines below when checking room keys in and out to guests:

PROCEDURES FOR GROUP ROOM USE

Checking out a key:
 Take a key from the box. (If no keys are available, ask the guest if he/she would like to sign the waiting list.)
 You fill out the top portion of the room use agreement. Make sure you fill out the form completely.
 Ask the patron to read the agreement and sign at the bottom.
 Scan the guest’s I.D. and the room key.
 Tell the guest the room is due in two hours.
 Place the agreement form in the box under the counter. Forms should be kept in room number order.

Renewing a key:
 Keys can only be renewed when there are one or more rooms empty.
 Find the agreement slip for the room that needs renewed.
 Write “renewed” and the current time on the top of the form.

Checking in a key:
 Scan the room key to check it in.
 Pull the signed agreement matching the room key from the box.
 Give the key and the agreement to your co-worker and ask him/her to check the room for you.
 When your co-worker returns, if there is no waiting list, place the key in the box. If the room was in good order, place the agreement in the box on the reserve shelves. If the room was not in good order, make sure details are written on the agreement, and place the agreement in Steven’s mailbox.
 If there is a waiting list, announce the first name on the list. If no one comes to the desk, announce the second name, etc. As you announce the names, cross them off the waiting list. When a guest from the waiting list approaches, follow the “checking out a key” procedure above.

Got questions? Ask your supervisor.

Rooms and Room Keys

So are you now thinking about a career in hotel management? Or is 16 rooms to monitor enough for you? I-Core and group study room use definitely have BUSP a buzz and may have your head spinning. To make our lives easier: When checking out a room, make sure YOU fill out the top portion of the form. This way we can make sure the forms are filled out completely. The guest only needs to read the center policy section and sign at the bottom. Also, if we keep the forms for checked out rooms in room number order, it will be easier for us to find the right form when guests return their keys.

Have a question about room use? See your supervisor. Have a suggestion about room use (or anything else) at BUSP? Tell your supervisor.

Best wishes!

May all your finals be easy, and your holidays be bright. As we part ways at the end of this semester, do not become a stranger. Please stay in touch!

THANK YOU for all! It's a privilege to have you on the BUSP staff.

Warning!

No, there aren't any bears at BUSP, but we do have a bear of a job ahead of us! We just learned that we will begin moving our book collection to the Wells Library during finals week. Your help will be needed for this project. Please do not count on studying during your shifts next week.