Habla Espanol?

Rosetta Stone language labs are here! They are located on BUSP's north wall, next to the Bloombergs and other dedicated workstations, and are ready for guests (or maybe you?) to use them to learn Spanish. Other languages may be available in the future, but for now, it's Latin American Spanish.

Guests wanting to use the labs will come to you for headphones. You'll find them under our "books on hold" shelf. The headphones have a four hour loan length. Guests may also want to check out Rosetta Stone software. If so, you'll find it on the shelf just to the right of the headphones. The software has a two week loan length.

Like the other dedicated workstations, the two language lab computers can be used for other applications, but Rosetta Stone users have priority. Also like our other dedicated workstations, the lab stations have printing capabilities.

Got questions? Have a guest in front of you with questions you can't answer? See your supervisor.

Caught in the Act

Convincing people to leave the IC when the weather alarms go off is sometimes not an easy job. This is especially true when our guests know the alarm is only signalling a drill. Thanks so much to Ross, Justin, and Drew for their swiftness and their professional manner as they helped evacuate BUSP during Wednesday's tornado drills.

Stepping Stones to Good Customer Service

With the crazy days of I-Core coming up, now is a good time for all of us to think about the ways in which we can give the best possible service to our guests. Here are some steps we can follow:

1) Be guest friendly. This includes paying attention to your body language (55% of your impression), your tone of voice (38%), and also what you say (7%).
2) Greet and acknowledge guests immediately or as soon as you possibly can. People like to be recognized. A smile and a hello are always welcome.
3) Give people the benefit of the doubt.
4) Concentrate on problem-solving, not fault finding. First find the solution rather than spend time on why it happened.
5) Be willing to take the extra step. Rather than just telling a guest how to do something, show them how whenever time allows.
6) Always follow through. Keep your word.
7) Thank people. A simple "thank you" is a powerful message to the guest. (It's a powerful message to your co-workers too!)
8) Handle difficult situations sensitively. Get your supervisor any time a situation becomes difficult.
9) Remember your co-workers and supervisors are internal guests and deserve the same great service you give others at BUSP.

Welcome Back!

How good to have you back! Hope you had a great break that gave you plenty of opportunities to rest and relax. I-Core will soon be upon us, so we'll all need lots of energy!

Caught in the Act

The first step in giving good public service assistance is showing up. Quayla and Erin have been Caught in the Act doing that big time this semester. They have both not only worked each and every one of their own shifts, but also have covered the desk multiple times for others. (Maybe for you?) Thank you, Quayla, for subbing enough to add ten additional hours to your time bank this semester. And thank you, Erin, for manning the desk enough to add 7.5 additional hours to your time bank. We hereby crown you Queens of Subbing and Givers of Good Public Service!

Sub Listserv -- Take Two

Some of you are able to use the listserv quite successfully, but some of you are receiving error messages because we’re only using the subject line. To eliminate this problem, let’s all please use the following procedures from now on:


--When you need a sub, send an e-mail to: busp-subs-l@indiana.edu
--Your subject line should read: BUSP sub needed
--In the body of the e-mail write your name, date, and time. For example, “Sub needed for John W., March 21, 2-4 pm.”

If someone offers to take your shift, be sure to confirm it by following these steps:

--Send an e-mail to: busp-subs-l@indiana.edu
--The subject line should read: “BUSP sub needed – sub found
--The body of the message should include your name, the date and time of your shift, and the name of your sub. For example: “Sub needed for John W., March 21, 2-4 pm – Shift taken by Sally T."

To cut down on the amount of e-mail, please only respond to someone’s sub request if you can work the shift.

Do let me know if you experience any difficulty in using the listserv. And since you’re smart, please also let me know any ideas you might have for making this work more smoothly!

Thanks for all. --Terry

Listserv for Subs

Out with the old and in with the new! The sub board at BUSP is now a thing of the past. Our listserv is currently functional, and will be your means of finding subs and picking up shifts from now on.

Here’s how it works: When you need a sub, send an e-mail to busp-subs-l@indiana.edu. Your subject line should read: Sub needed for (your name) (date) (time). For example, “Sub needed for John W., March 21, 2-4 pm.” There’s no need to type anything in the actual body of the e-mail, unless there is something special you want everyone to know.

If someone offers to take your shift, be sure to confirm your sub by “replying to all” and indicating in the subject line who is taking it. For example, “Sub needed for John W., March 21, 2-4 pm – Shift taken by Sally T." Either Matt or Terry will record your sub request and the person filling it on the big calendar hanging where sub notices used to be posted.

To cut down on the amount of e-mail generated by the listserv, please only reply to sub requests if you can help fill the shifts.

So why have we done away with the sub board and made this change? The listserv is here by popular demand! A poll of student employees taken last spring indicated almost all of you would prefer finding subs and picking up shifts by use of a listserv over a sub notice board.

Should you experience any problems in using the listserv, please let Terry (treynold@indiana.edu) know.