Some important changes happened over the summer that everyone needs to know:
1. Parking Lot behind the Building -- Gates have been put up at the entrance to the back parking lot to prevent people from lining up waiting on their friends, blocking cars & deliveries. Only faculty/staff passes (EM-P, Handicap, SV) and business deliveries (mail) are allowed to enter. Please make other drop off/pick up arrangements for rides from friends or Uber or food deliveries. The gates should be operational starting the first day of classes.
2. New Computers (circulation & reference desks) -- While the Windows 11 operating system won't be a surprise, you'll find the new CPU is much smaller & sitting on the desk near the monitor.
3. Mouse Jiggle -- The mouse jiggle program isn't on the computers anymore. This was a decision made higher up than us. What you need to know is the computers will go into "lock" mode anytime the mouse isn't moved or keyboard touched for one hour. Anytime this happens, the passphrase will need to be entered to "unlock" the computer once again. We are asking you to make sure you move the mouse at least once every hour. During busy times, this won't be an issue, but during slow times it will. In the event of the computer going into "lock" mode, simply get a supervisor or Sr. PSA to enter the passphrase for you.
4. New Tap ID Readers for Crimson Cards -- With the new DigitalWallet CrimsonCard app, the IT folks have added new readers for the Crimson Cards to the circulation computers. The front computer has it already & the other computer should be receiving it in the next few weeks. You'll find the new reader next to the old reader. The reader should work for both the DigitalWallet CrimsonCard as well as a physical card. To use, simply tap the card or phone on top of the reader until it registers. If a patron has the IU Mobile App Crimson Card (which is a digital representation of the physical Crimson Card), you will have to type in the barcode displayed on the card or search the patron by email address in Workflows for checkout. Be aware, the tap readers will not work for the mobile card.
There are five types of ID's that patrons can present to us:
Physical CrimsonCard -- These have both a barcode that can be read by a barcode scanner and an embedded SmartChip that can be read by a tap reader.
IU Mobile App Crimson Card -- This is a digital representation of the physical CrimsonCard. Reading by a tap reader is NOT supported.
Digital Wallet CrimsonCard -- This uses a mobile device (Apple iPhone, AppleWatch, or Android phone) to transmit an ID that can be read by a tap reader. No barcode is viewable on these ID's, so reading by barcode scanner is NOT supported.
Driver's License -- This should only be used when the patron doesn't have their CrimsonCard. It will be used to verify the patron's identity. Then, we'll have to search the patron by name or email address in Workflows to proceed to checkout.
IU Libraries Borrower's Card -- This card is used by Indiana Residents only. The card will have a barcode that can by scanned by the old barcode scanner..
Remember, the old barcode scanners will still be used for items with library barcodes, such as books & keys.
5. New Digital ID Readers & the Public Printers -- The new digital ID reader has been put on all of the public printers.
6. LibCal (Room Reservation Program) Multi-Factor Authentication -- Over the summer, Springshare (the company behind the room reservation program) instituted a multi-factor authentication when logging into any of the LibApps products. This affects us when logging into the room reservation system as well as library chat. Procedures have been written up for how circulation supervisors will handle this. Be aware, the shortcut to Outlook on the desktop links to the library account. Please do not use it and/or log out of it. If you must check your own outlook account, please use an incognito window.
7. Room Reservations Starting Time Change for First Reservation of the Day -- This academic year, room reservations will start 15 minutes after the library opens. We're trying this out to hopefully off-set some of the stress & anxiety with the chaos between getting the library opened and patrons checked into their rooms.
If you have any questions or need any clarification on any of these changes, please reach out to a supervisor.
