So Anyway, What Exactly Is Caught in the Act?

Caught in the Act serves as the Business/SPEA Information Commons' formal means of recognizing excellent public service.  This award is given to two Public Service Assistants at the end of fall semester and at the end of spring semester.  Award recipients for fall semester are named at the spring semester All-Staff Meeting.  Recipients for spring semester are announced via the What’s Up with BUSP blog.  Currently, recipients receive a $25.00 Target gift certificate.

To be eligible for an award, PSAs must be nominated by a supervisor during the course of the semester.  All nominees are featured in a blog post describing the reason for the nomination.  Nominations are linked to the Business/SPEA IC’s Core Values:

            Service – Positive, friendly, and respectful interactions

            Integrity – Honest and conscientious in what we do

            People Focused – Dedicated to personal, staff, and community needs

            Teamwork – Having fun and working together for the good of the library and community

            Knowledge – Committed to learning more and being better

Kate Caught in the Act

Kate has been Caught in the Act of assuming a new public service role.  According to Matt, she is our Stapler Whisperer.  Apparently she has been reaching new heights lately, unjamming FIVE staplers during her shift last Friday.

Thanks, Kate, for making sure our guests' needs are met.  And thanks for saving the IC a bit of money in the process.  Your diligence and your technical skills are much appreciated!

Thein and Brian Caught in the Act

Sometimes it's the little things that count.  Both Thein and Brian were Caught in the Act this week of making things just a little bit better for our guests.  Thein observed that our suggestion box was out of paper.  Brian removed a pizza box from one of our group rooms when he found the room smelling, well, not very good.  Thein's gesture allows our guests to give us some feedback, and Brian's made two hours in a group room much more pleasant for guests using the room after the "pizza party."

Thank you, Brian and Thein, for your consideration and your attentiveness.  You are much appreciated! 

About Christina

Want to read a really cool article about Christina and BUSP?  If so, try this one:

http://www.soic.indiana.edu/news/story.html?story=Day-Life-Christina-Sheley-Business-Librarian-Head-Branch-Library

You'll find out what our Head Honcho does all day, and how she feels about her work.

Mandatory All-Staff Meeting

Our Spring Semester mandatory All-Staff Meeting will be held on Friday, January 22.  We'll begin the festivities at 6:00 and try to end by 7:30 at the latest.

If you cannot be at the meeting for any reason, you must clear this with me ahead of time.

Thanks for all.  --Terry (treynold@Indiana.edu)

The End and the Next Beginning

Winter break will soon be upon us.  Three cheers for that!  Your obligation for your shifts this semester run through the end of finals week, Friday, December 18.    Please send out sub notices for any
shift(s) you will need to miss. It will be appreciated if you post notices as early as you can to ensure your shifts are covered.  Thanks to those of you who have already posted.

Your spring semester schedule begins on January 11, the first day of classes.  Some of you haven't yet contacted me to confirm your spring semester schedule.  Please do so as soon as you can.

BUSP will be open 8:00-5:00 some days during the break.  If you would like to work with us, please see me or e-mail me (treynold@indiana.edu).  Those dates are: 

December 21-23 (Mon.-Wed.)
January 4-8 (Mon.-Fri.)

Happy Holidays to all and to all a good night!

Jelena Caught in the Act

Jelena was Caught in the Act of carefully considering our guests needs and relaying an unmet need to her supervisor.  Over and over, she has had guests come to the desk and ask for HDMI cords.  We have none. But because Jelena passed this concern on to her supervisors, we will look into acquiring these items for our guests to check out.  If we can get them, we'll have more people walking away from our desk with smiles on their faces.  And it will all be because of one employee's conscientiousness.

Thanks, Jelena!  Your attention to and concern for our guests needs are greatly appreciated.

C204 Feedback Needed

OK, so my picture is misleading.  We don't need any feedback on the Mercedez C204, but we could really, really, really use some feedback on the library's portion of the C204 class.  Did you take Kelley's C204 class this semester?  If so, Jessica would love to ask you some brief questions to learn what was helpful to you and what wasn't.  If you took C204 this semester, please e-mail her at huffman4@indiana.edu.  Your help would be greatly appreciated, and it may very well make life easier for the next C204 students.  Thanks in advance!

Erin Is Graduating!

Our congratulations go to Erin C., who claims two hometowns:  Bodden Town, Cayman Islands and Nederland, TX.  Erin is graduating at the end of this semester with a Library Science degree.  Her specialization is in Digital Libraries. 

While at BUSP, she greatly enjoyed the consultations she had with students at our reference desk.  Showing people how and where they can access the information they want and need brings Erin much pleasure. She will surely be doing more of that in her future as she has been interviewing heavily with university libraries, particularly in the South. 

We have been very fortunate to have Erin on our staff, and we wish her all the very best as she prepares to go out into the wide world.  She leaves us with this simple advise:  Enjoy working, you will probably do it for the rest of your life! 

Erin, while we hate to see you go, we are so very happy you will be doing what you love.  Know that our best wishes will be following you to your new home.

December Birthday Celebration

Because of the upcoming holiday and break period, we'll be celebrating our December birthdays next Wednesday (Dec. 9).  Stop by and get your cupcakes anytime.

Here is who made their first appearance on the planet in December:

Shaila (December 6)
Thein (December 15)
Elizabeth (December 17)
Hayden (December 17)
Vivianne (December 24)

Oh boy, oh boy...I-Core!

Prepare yourself!  I-Core begins on Tuesday, Dec. 1, and ends on Thursday, Dec. 10.  The wait list for rooms may get long, and we'll be busy, busy, busy.  On the plus side, there are no room reservations during I-Core time, eliminating our need to check the red notebook before handing out keys to 154. 156, 158, and 160.

Best wishes to Clayton, Nell, Suzy, and any others from BUSP who are participating in I-core this semester.  You'll come through like champs!

Graduating? Leaving Us?

Please let me (treynold@indiana.edu) know if you will be graduating at the end of this semester or leaving BUSP for any other reason.  We're going to hate saying good-by, but if graduation is in order or something else good in life calls you away, we will be happy for you.

Spring Semester Scheduling

Thank you to those who have given me their scheduling request sheets.  For the rest of you, please remember to fill yours out as soon as you have registered for classes.  I am hoping to pass out work schedule assignments for spring semester during the week of December 7.  Please let me know if you will not have registered for classes by then. 

Why We Are Here...

IUB Libraries Mission:
The Indiana University-Bloomington Libraries' mission is to support and strengthen teaching, learning, and research by providing the collections, services, and environments that led to intellectual discovery for students and faculty.

Business/SPEA Information Commons Mission:
The Business/SPEA Information Commons mission is to foster student academic success, teaching and research excellence, and life-long learning.

Business/SPEA Information Commons Vision:
Create a dynamic information environment that strengthens the Kelley School of Business and the School of Public & Environmental Affairs communities.

When Room Keys Are Returned...

We've been noticing multiple slips for the same rooms in our box holding slips for rooms checked out.  This means at least one of us isn't following our procedures for when keys are returned.  To get rid of any confusion, here is a review of what you do when a key is returned to the desk:

--Check the room key in.
--Pull the slip that corresponds to the room key from our wooden box on the top shelf.
--Check the room to make sure all is in order.
--Put your name in the "inspected by" box on the bottom of the slip and add the date and time.
--Place the completed slip in the wooden box on the middle shelf.
--Place the room key into the proper basket.

Got questions on this procedure?  Please check with a supervisor.  Before you know it, I-Core will be upon us.  To avoid confusion and chaos, it is important that we all follow all of our procedures associated with room keys.  It'll make our lives much less stressful (anybody need more stress?) and allow us to take good care of our guests.

Our November Birthday Celebration

Since the Thanksgiving holiday cuts our time together short this month, we'll be eating our November cupcakes next Wednesday.  Here's who we'll be celebrating:

Sydney (November 11)
Erin C. (November 18)

Happy birthday to you, Sydney & Erin!

SPEA's Expansion

Curious about the SPEA expansion that is to begin early next semester?  Check out their blog. You'll find the link under the photo. 

http://speabuildingblog.blogspot.com/

Scheduling for Spring Semester

It's come to my attention that some of you are already scheduling classes for Spring Semester.  As soon as you know your class schedule, please request work hours using the form found in the box on our break tables.  After you've completed the form, please give it to me (Terry) or put it in my mailbox.

Thanks for all.  Happy Spring Scheduling!

Bloomberg

The IC is fortunate to have two dedicated Bloomberg terminals for our guests to use to access  financial information.  They are located on the wall between the hallway leading to staff offices and the café entrance (north side of the IC). 

Guests can reserve times to use the Bloomberg, just as they can reserve times for our group rooms.  If a guest comes to the service desk and asks you about Bloomberg sign-up sheets, refer them to the reference desk.  That's where the sheets are currently kept.

Jelena Caught in the Act

Jelena was Caught in the Act of  going above and beyond the 1st mate's duties.  Wile checking the staplers to make sure they were full, she noticed our suggestion box was out of paper for posting suggestions.  She brought this to her supervisor's attention, so the paper could be replenished. 

Thank you, Jelena, for making sure our guests have a voice in our operations. Your attention to detail is much appreciated!

It's about TIME

TIME #1) Ever notice that TIME doesn't always record your shift exactly?  Our timekeeping system has a built-in rounding mechanism.  It will round your clock-in and clock-out times as follows:

                Rounded Time                  Actual Clock Time

                :00                                          :57-:02

                :06                                          :03-:08
                :12                                          :09-:14
                :18                                          :15-:20
                :24                                          :21-:26
                :30                                          :27-:32
                :36                                          :33-:38
                :42                                          :39-:44
                :48                                          :45-:50
                :54                                          :51-:56

TIME #2)  Most of you are remembering to use the missed punch feature when you forget or are unable to clock in.  Please do remember that each time you use the missed punch feature, you need to record a reason why in the note section.  Your note doesn't have to be elaborate -- a simple "I forgot" or "I was helping guests at the desk" will do, but something has to be in the note field before I can approve your missed punch.  That said, please do your best to clock in before you begin working so the missed punch feature is used as infrequently as possible. 

Have any questions about our timekeeping system?  Just let me know.

Time to Talk Turkey

Thanksgiving will be upon us in practically the amount of time it takes to blink an eye.  Here is what BUSP's calendar looks like for the holiday:

November 20 (Fri.):  7:30 a.m. - 5:00 p.m.
November 21 & 22 (Sat. & Sun.):  Closed
November 23 & 24 (Mon. & Tues.): 8:00 a.m. - 5:00 p.m.
November 25-28 (Wed. - Sat.):  Closed
November 29 (Sun.): 5:00 p.m. - 12:00 midnight

You are responsible for your shifts up until 5:00 p.m. on Friday, November 20.  Your responsibility picks up again at 5:00 p.m. on Sunday, November 29.  Please post sub notices well in advance for any shifts you cannot meet.  Anyone subbing on Sunday, Nov. 29, will receive one full hour of time bank credit for each hour subbed instead of the usual 1/2 hour credit.  If your time bank needs a boost, this is a good time to add hours.

Safe travels to those of you leaving Bloomington for the holiday, and Happy Thanksgiving to everyone!

Ivona Caught in the Act

Ivona was Caught in the Act last week.  Because of a scheduling glitch this semester, Ivona routinely works at the desk alone for an hour each Tuesday afternoon. It is a very busy time at the service desk, but she handles it beautifully making very sure our guests are greeted and served well.  She also carefully attends to all the 1st mate's duties during that hour.  Last Tuesday, she also took the time to inform a supervisor about a possible location within the building where guests might conduct phone interviews.  Her lead didn't pan out, but the fact that she took the time and was interested in our guests enough to pass this possibility on is commendable.

Thank you, Ivona!  Your conscientiousness and the attention you give our patrons is gratefully appreciated.

Sydney Caught in the Act

Sydney was Caught in the Act last week.  As many of you kindly do, she agreed to sub for another PSA. She ended up working five straight hours during a busy time of day, much of it alone because of another employee's illness..  Not the world's easiest thing to do!  Even so, she managed superbly.  Each guest was greeted at the desk by her warm smile.  With some juggling, fast thinking, and good organization, she was able to quickly handle all of our guests' needs at the desk that day.

Thank you, Sydney, for the good work that you do. It is much appreciated by our guests and by your fellow staff members.

Birthday Celebration Next Wednesday

Next week is turning into a week of parties at BUSP!  Wednesday we'll be celebrating these fine people who have October birthdays:

Suzy (Oct. 3)
Jessica (Oct. 15)

Come grab a cupcake in their honor anytime that day.

Lost from Our Lost & Found

Sunday evening a white I-phone charger was placed in our lost & found file cabinet.  It had the owner's name attached to it.  When the owner came to pick it up, it was nowhere to be found.  She rightfully wants her property back.  If you know anything about a white phone charger in our lost & found, please let Terry (treynold@indiana.edu) know.

Thanks for all.

Time Change for Melanie's Celebration

Remember that party we're having on October 29 to celebrate Melanie's 17 years at BUSP?  Please note that the time of the party has been changed to 4:00-5:00 p.m. that day.

Hope to see you there!

Walt Caught in the Act

Walt was good enough to remind me that our printers are more prone to jam when we fill the paper trays too full.  So now I am passing that reminder on to you. We've been having a lot of trouble with paper jams lately, and while filling the paper trays properly will by no means solve all of the problems, it will definitely help.  One thing for certain, fewer jams equal happier guests.  Thanks Walt, for being so conscientious. You have been Caught in the Act!

Not sure how full to fill the trays?  Check with your supervisor.

The Bitter and the Sweet

Melanie has informed us that her last day at BUSP will be October 29.  She began her work here 17 years ago as a student employee manning our reference desk while she worked on her library science degree. Once she got her master's, she was quickly hired into her present position.  Melanie and the good work she does are both going to be terribly missed.  That's the bitter part.  The sweet part is the way Melanie's face lights up when she talks about the volunteer work and the traveling she plans to do.  No doubt, she'll be spending extra time in her beautiful garden too. 

It's been our very good fortune to have Melanie on our staff for nearly two decades.  We'll be celebrating the years she spent with us and her new plans on October 29 from 3:00-4:00.  Mark your calendars and stop by to wish her well.

Thank you!

Heartfelt thanks to the good fairy who cleaned the inside of our microwave.  My guess is there was no magic wand involved, just a lot of good elbow grease.  Whoever you are, know that your effort is much appreciated!

Core Values Statement

I've printed a poster of our agreed upon core values statements and will be bringing it around for your signature.  Once all signatures have been obtained, the poster will hang next to our photo directory. 

Service.  Integrity.  People Focused.  Teamwork.  Knowledge.  We demonstrate these qualities each time we're behind the desk at the I.C.  Aren't our guests lucky people?

Our Photo Directory Is Here!

You'll find all of BUSP's smiling faces on the 2015-2016 photo directory hanging above the staff mailboxes.  You can use it when you want to see what the kind person who subbed for you looks like.  Or when you're having trouble remembering the name of the person who works the shift after you.  Or any time you feel like looking at all our smiling faces!

Are You Remembering the Portal?

Are you remembering to log all questions on the Portal that do not result in a check-out?  Remember, doing so helps ensure your job security.

Mouse in the House?

With the cooler temperatures approaching, who could blame a furry little four-footed creature for wanting to reside at BUSP?  One was discovered stuck in a recycling bin when Jeri opened this morning.  Even though their reasoning is sound, until mice can shelve books or make themselves useful in some way, it's best that they go somewhere else.  We can help them make that decision for themselves by being vigilant about food.  Make sure you take good care to clean up after yourself when eating at BUSP.

3-D Printing Available at Wells Library

Ten 3-D printers have been installed on the 4th floor of the West Tower for student, faculty, and staff use.  Read all about it here: http://inside.indiana.edu/editors-picks/technology/2015-09-30-3d-printers.shtml?utm_source=2015-09-30&utm_medium=enewsletter&utm_content=Get-creative&utm_campaign=2015-inside-iub-distribution

Fall Break

Hallelujah, a break will soon be upon us!  Please note BUSP's hours during Fall Break:

October 8 (Thursday)       
7:30 a.m.-5:00 p.m.

October 9 (Friday)            
Closed

October 10 (Saturday)     
Closed

October 11 (Sunday)         
5:00 p.m. - midnight

You are responsible for your shifts during all our open hours.  Please post a notice to the listserv if you can't meet a shift.  Anyone subbing for another on Sunday (Oct. 11) will receive an hour of time bank credit for each hour worked, instead of the usual 1/2 hour received. 

Happy Fall to you!

Group Rooms on Campus

Got someone standing in front of you looking very sad or at the end of their rope because all our rooms are in use?  Show them some sympathy, then let them know they might find a spot at another library on campus: https://libraries.indiana.edu/rooms-groups-study-or-collaboration  Wish them luck and send them on their way.

Birthday Celebration!

Next Wednesday (Sept. 30) we'll be celebrating those among us who have August and September birthdays.  Join us anytime that day to enjoy a cupcake honoring these mighty fine people:

Tyler (August 27)
Terry (Sept. 1)
Nell (Sept. 26)

Hayden Caught in the Act

Hayden was recently Caught in the Act of going above and beyond his duties to take care of our reserve collection.  He found several books out of order and spent a good deal of time making sure all the reserves were in the proper place. 

Thank you, Hayden, for making it easier for us to locate reserve materials in a timely manner for our guests.  Your good work has been noticed and is much appreciated!

First Mate's Duties

Ahoy, Mateys!

Since most of our guests seem to gravitate to the Captain, this allows our First Mate to do other necessary duties.  First Mates are generally responsible for checking group rooms after keys are returned. In addition, they perform the duties listed on the checklist attached to a clipboard next to the First Mate's workstation.  While it's not always possible to get through the entire list, you should be able to do a chunk of the duties listed on the checklist each time you work a shift at the First Mate's station.  Please note the duties you perform on the checklist.

(For all of you BUSP newbies, the service desk chair closest to the reserve collection is the 1st Mate's chair. We refer to the other chair as the Captain's chair.)

This Is a Test...

This is a test...Please send me an e-mail (treynold@Indiana.edu) confirming that you have read this blog post.

Thank you!

Exceptions to the Rule

Got someone in front of you who wants to make a room reservation for three hours instead of two?  Or request a room to use for their office hours?  Or maybe they want you to hold a reserve book until they can pick it up later on today?

Anytime anyone requests an exception to our policies, please get your supervisor. We'll handle it. It's part of what we do to earn our pay.  It also cuts down on the chaos around here.

Room Reservation Policy Reminder

 

A look at the Room Reservation Notebook shows that we're not all aware of our room reservation policies and procedures.  It's important that we all understand and follow policies and procedures so we don't have angry, frustrated, and disappointed people standing in front of us.  Trust me, that is no fun!

If you are new to BUSP or if you are a seasoned employee and need a refresher, PLEASE, PLEASE, PLEASE check the room reservations instructions posted in the front of the Room Reservation Notebook. Want a demonstration of the correct way to record a room reservation?  See your supervisor.  He/she will be very glad to help you.   

If you are one of the people who is having trouble with reservations, don't despair.  It's a bit tricky at first, but you'll catch on...You're smart!

Your Money

Curious about when your money will magically appear in your bank account?  I've placed little blue cards in the in-box on our break room tables that will give you that information.  Take one, please.

Express Yourself!

Have you noticed the white board near the fridge in our break area?  This is OUR space to express ourselves.  Have you overheard something amusing or witty spoken in the IC?  Record it here for all to enjoy.  Just keep your words clean, OK?

Cheerio, Mates!

I will be visiting Merry ol' England Sept. 1-10.  Should you need help with anything during that time, please speak to Jeri (jesander@indiana.edu) or Matt (mtmcgee@indiana.edu). If you need to call the IC during my absence (or any other time, for that matter), you can use the 812-855-1957 number.  Use the listserv to request subs and accept shifts, as you usually do.  I hope to have good stories to tell you when I return!

Jelena Caught in the Act

Jelena is our second Caught in the Act staff member this semester.  She was caught taking a new hire under her wing, making the new staff member feel more comfortable with her new job.  It takes us working closely as a team to provide our guests with the best we have to offer.  Thanks, Jelena, for taking the lead. Your effort and caring attitude is greatly appreciated.

Ivona Caught in the Act

Ivona is our first staff member to be Caught in the Act this semester.  Because of a schedule gap, she was alone at the desk, but that didn't stop her from greeting each guest with a smile in a timely manner.  When she wasn't helping guests, she busied herself by refilling the paper levels in our printers and putting books in order on our routing shelves.  Thanks, Ivona, for your dedication to our guests' needs.  Your conscientiousness is greatly appreciated. 

For those of you new to the staff, please know that being Caught in the Act is a good thing at the Business/SPEA IC!  It's all about providing good public service.  At the end of each semester, one student staff member Caught in the Act of providing outstanding service to our guests is awarded a Target gift certificate.  This is the full-time staff's way of  expressing our special thanks for a job well done. 

Policy Reminders

Just a couple of desk etiquette/policy reminders...

1)  We know you haven't seen some of your friends for an entire summer, but please remember that they cannot linger in conversation with you at the desk while you are working.  Why?  Because guests needing your help may not approach the desk when they see someone else occupying your attention. 

2)  Cell phones and other personal devices are not allowed at the desk.  Why?  Because if you're looking down into your phone, tablet, etc., you may miss that guest that needs your attention.  Some of them are timid, especially at this time of year, and it may very well take eye contact with you and your pretty smile to bring them to the desk. 

Our purpose here, after all, is to take good care of our guests.  We need to be prepared to give them our full attention.  Have questions or concerns about these policies?  By all means, let me hear from you.

Staff Pictures

Get your best smile ready, as I will be taking pictures for our staff directory this week.  If you are new to the BUSP staff, I will most definitely be wanting a picture of you.  If you are a returning employee and would like to have your picture re-taken, please drop me a line (treynold@indiana.edu) and let me know.

Welcome Jessica!

 

We are very happy to welcome Jessica Huffman to our full-time staff.  Jessica will be filling the role of Assistant Librarian at BUSP.  She comes to us with experience under her belt from the libraries at Penn State University.  She'll be providing reference service for us and helping with instruction.  When you see her, feel free to introduce yourself and give her a warm Business/SPEA IC welcome. We are so fortunate to have her among us!

!  

Helping the Lost

Got someone in front of you looking really worried because they can't find room 167?  Or a color printer?  Or worse...the restroom?  Put a smile on that frazzled face by getting them where they need to be.  Not sure how to get there yourself?  Take a look inside the red notebook (usually found on the shelf under our telephone or on the service counter near our phone).  Jeri has spent a good deal of time working on the Where is ??? section of that notebook.  Chances are, you'll be able to give good directions to the person in front of you once you've consulted it.  If you don't see what the guest is looking for in the notebook, by all means, check with your supervisor.

Welcome Back or Welcome for the Very First Time!

Thanks to Friday's Job Fair, our student staff is complete.  Since some people are new and some of us may be a bit rusty after the summer break, here are some important things to remember:

**Let me (Terry, treynold@indiana.edu)  know if you cannot clock in, so I can manually add your hours.  You do good work; it's important that we pay you for it!

**Remember the 29-hour rule: No I.U. student employee may work for I.U. more than 29 hours per week.  If you have multiple campus jobs, the total of all of them together cannot equal more than 29 hours.  Please see me if you have any questions about this.

**Clocking in/out on any device other than a  BUSP workstation will land you in big trouble.  I've been told I will need to let go people who clock in on their cell phones, etc.  We're attached to you and do not want to tell you good-by, so please use the service desk workstations to record your time.

**I'll be taking pictures of new people this week for our photo directory.  Wear your brightest smile.  If you are returning to the staff and want a new picture for the directory, please let me know.

**Our All-Staff Meeting has been set for September 18 (Fri.) from 6:00-7:30.  Mark your calendar now, if you haven't already.  If you can't attend this meeting because of another job, etc., you must let me know by the end of the first week of classes.

**Any questions or concerns?  Check with me or your supervisor on duty.

I've said it before, but I'll say it again...We're going to have a great year.  I can feel it!

Our Graduates: Carol Recinos

Our congratulations go to Carol, a graduating senior from Elkhart with a major in Public Management.  Carol has been a valued member of our staff since the fall of 2011, and is a recipient of this semester’s Caught in the Act award.

Carol states she stayed with the IC these years because of the welcoming work environment provided by its supervisors.  She remembers many hilarious conversations with co-workers and supervisors, and those conversations sometimes enticed her to stay around after her shifts ended just to talk.  She admits she is also drawn to the IC for the finals week care packages, the random snacks, and Terry’s cupcakes.

So what does the future hold for her?  We’re fortunate to keep her on our staff this summer while she studies for the GRE.  She plans to take a year away from school to work before starting a master’s program in 2016.  She has an endless list of places on the planet she would like to visit including South America, southern Europe, and southeast Asia so she also hopes to get some traveling in before she becomes a “grown-up.”

She advises us to work hard, but to also take some time to be spontaneous.  She encourages us to talk to random people, explore new restaurants, and travel to strange places so we’ll have experiences to remember for the rest of our lives.

Carol says she is really thankful for the opportunity to work at the IC, and we are so very thankful to have had her on our staff.  We’re glad we get to keep her with us for a few more months, and hope to share some more laughs and interesting conversations with her.  Congratulations on your graduation, Carol, and on a job so very well done!

And This Semester's Caught in the Act Awards Go To...

We are happy to announce that  Anastasia and Carol are this semester's Caught in the Act Award recipients.  We recognize them for the outstanding service they have given our guests this semester.

Anastasia, a graduating senior, earned the award by her careful attention to our guests and by her steady adherence to the IC's policies.

Carol, another graduating senior, is recognized for her innovative idea that was of benefit to our guests.












BUSP has been fortunate to have these two outstanding individuals on its staff.  They each received a Target gift card as our show of appreciation.  Thank you Carol and Anastasia!

Our Graduates: Cesar Silva

Congratulations to Cesar, a senior from Indy graduating with a major in Spanish Literature and a minor in Latino Studies.  Cesar joined our staff in the summer of 2013.  He left us for a while when he was one of a group of IU students chosen to travel in China.  We were glad to welcome him back and hear his stories upon his return.  This year he introduced us to his cousin, Jose, who is also now a part of our staff.  Cesar's favorite times at BUSP include the Saturdays he spent working with Jose.  

Cesar leaves you with these words of wisdom as he moves on:  "It's all about the game, and how you play it." We know Cesar as someone who plays the game well.

He has been bitten by the travel bug.  His immediate plans upon his graduation include working for IU's Office of International Services and doing some more traveling.  Maybe we'll get to hear some more stories, Cesar? We hope so.  Safe travels to you, and may all your roads be smooth.

 

 

Our Graduates: Kayla Rode

 

Our congratulations go to Kayla, a graduating senior from Avon with a major in Business Marketing and Operations Management and a minor in Event Planning.  Kayla joined our staff as a freshman, and she has come a long way since then.  She won our Caught in the Act Award during her sophomore year, and as a junior she was promoted to our Senior Circulation Assistant position.  Also during her junior year, she was nominated by the I.C. staff and named Indiana University's Student Employee of the Year.

Kayla considers meeting and knowing her co-workers and supervisors to be the best part of her BUSP experience.  She claims the patience shown to her and the flexibility offered by her position made her college life a little less stressful.  She hopes you will take the time to get to know the people around you, especially your supervisors and other staff members.  She believes it will make working here much more enjoyable.  She says you don't really know what you have in common with someone else unless you make the effort to find out.  

After graduation, Kayla will be heading to St. Louis where she will be working for Anheuser-Busch.  She'll be there for six months as a Sales Management Training, then she'll be transferred to another location for her first official position.  Kayla has accomplished much in her four years at IU and the IC, but we believe that is a drop in the bucket compared to how far she will go when she leaves us.  

We are so glad we have had the opportunity to work with and know Kayla, and wish her well upon her graduation.  She tells us she will stop by whenever she passes through Bloomington.  Please do, Kayla!  We can catch up over a beer.  Your brand, of course.

 

Our Graduates: Lianna Sholty

Annie Sholty hails from Logansport and joined the BUSP IC at the beginning of her sophomore year.  In no time at all, she became a very valuable member of our staff.  She was a recipient of the Caught in the Act Award last spring semester.  With majors in Psychology and Criminal Justice and a minor in Counseling, Annie plans to do social work and case management for troubled youth after leaving IU.  Later on, she intends to get her master's degree so she can work in marriage and family counseling.  

Annie claims to appreciate her position at the IC because she is able to work with "such amazing co-workers and extremely caring and supportive supervisors."  (Ah Annie, you make us blush.)  Here is her parting wish for you:  "Take every single opportunity to try something new, to travel, to meet new people, and to have fun! You're only young once, and these four years at IU go by SCARY fast."  She also advises you to enjoy this job while you have it, because she thinks her supervisors spoil the staff.  (Here we go blushing again.)

We could wish Annie luck as she leaves us, but she has so many good things going for her that luck just isn't necessary.  Instead Annie, we'll just say congratulations to you and best wishes for a most wonderful future. It has truly been a pleasure working with you. 

 

 

 

Our Graduates: Zoe Weaver

Congratulations to Zoe Weaver, a senior who joined our staff in the spring semester of her freshman year. She quickly earned our respect, and has been a recipient of the Caught in the Act Award.  Zoe will be graduating with a major in Arts Management and minors in Music and Marketing.  She came to us from Fort Wayne and hopes to leave us for Nashville, TN, where she recently interviewed for a coveted job. (If they are smart, they will hire her.)  

Zoe's favorite thing about her time at BUSP has been getting to know her co-workers.  She advises those of us she leaves behind to use the resources (including the people) that are available to us.  She also suggests you cherish every moment you have left at IU.  

We are so glad our paths have crossed with Zoe's.  It's been such a pleasure having her on our staff.  Thanks for all, Zoe, and best wishes for a happy future.  You will be missed!

 

 

 

Our Graduates: Anastasia Papadatos

We are so fortunate to have had Anastasia Papadatos on our staff.  She is a graduating senior from Munster with a major in Public Financial Management.  Anastasia began her employment at the I.C. at the beginning of her first semester at I.U. and has been a much valued part of BUSP since then.  We are grateful that in addition to spring and fall semesters, Anastasia spent two summers on the staff as this gave us a wonderful opportunity to get to know her better. 

According to Anastasia, several things have kept her here as a part of the I.C. these past four years. First and foremost, she says she appreciates the great group of people that are her co-workers and supervisors.   She also readily admits she enjoys the birthday cupcakes and the finals week care packages. Anastasia has formed some valuable friendships with other staff members, so her advice to you as she leaves is to take time to get to know your co-workers.  She believes you’ll be glad you did.

It's going to be very hard to say good-by to Anastasia, but we have to do it.  It's time for her to fly. Her plans for this summer include interning as a financial representative.  After that she is hoping to land the job of her dreams out West.  Wherever life takes you, Anastasia, we wish you the very best. Congratulations to you!