You're probably wondering...

...about the status of BUSP's renovation. Your supervisors are too. We should all know something concrete in about a week. According to Steven, if funding and plans aren't in place by November 1, nothing will happen during spring semester. Time will tell us all.

So you're sick...

Most all of us get sick from time to time. If illness keeps you from making it in to work your shift at BUSP, call 855-1957 and ask to speak to the supervisor on duty. Your call alerts us to your absence, and allows us to plan around it. Do not send your supervisor an e-mail. He/she may not be reading e-mail because he's sick too, or she's taking a vacation day, attending a training session somewhere, etc. Call each time you'll miss a shift. For example, if you're scheduled to work Mondays and Wednesdays, call us both days. The exception to this is if a doctor has told you that you cannot come back to work until a certain day. In that case, you only need to call once and let us know that date. Do remember that if you do not call in, time and a half comes out of your time bank. And do talk to Terry if an illness causes you to miss a lot of hours. She can make exceptions to the time bank rule for serious illnesses.

After you've called us, hop back in bed and get your rest. Better still, call us from your bed. We'll miss you, and want you well so you can be back with us as soon as possible. Take care!

Can you tell me what this fine is about? I don't owe this. This bill is wrong. I returned that recall on time. Etc., etc., etc.

How do you reply to a patron's questions (or demands!) regarding bills and fines?

a) Tell them you don't know.
b) Look up their patron record and report your findings to them.
c) Get your supervisor.
d) Pretend like you don't see the patron.

Answer: C, get your supervisor. Although you like being helpful, do not try to look up the patron's bill & fine record yourself. The bills and fines screens on Workflows are not easily interpreted. Believe it or not, your supervisors had to go through TRAINING to understand them. PLEASE do not give out bill and fine information to patrons, because what you plainly see on the screen is probably not accurate. The screen may say the patron has no fines when he does. Or it may say the patron has paid fines when she hasn't. And you know how some people are...they can get pretty snarly when they're given incorrect information. Especially when it concerns their money. Can't really blame them for that, can you?