Talie Caught in the Act

Last week Talie was Caught in the Act of giving excellent customer service.  The professor at the desk was a bit frantic because he had trouble getting onto campus, his class was slated to begin in just a few minutes, and he needed to print out a document for that class.  Sitting in the Captain's chair and without a 1st Mate, Talie made sure the Reference Assistant saw that she was leaving the desk.  She guided the distraught professor to our lab area and gently walked him through the printing of his document on a public computer, step-by-step.  He was so grateful!  And so are we. Thank you, Talie, for your excellent customer service and your exemplary professionalism.