Caught in the Act

Jelena was Caught in the Act of successfully and easily directing lost students to their C204 research drop-in sessions.  How did she know where these sessions were being held?  She took the time to check the desk log in the Reference Portal.  While not all information recorded in the desk log is of importance to PSAs, some is.  Glancing at it when you begin your shift can help you help our many guests.

Thanks, Jelena for providing great customer service!