Printer Problems

What do you do when a guest comes to the desk and tells you there is something wrong with the printer?  Here are the steps:

If the printer that is down is inside the I.C.:

• Put an out of order sign on the printer in question.  You'll find the signs on the bottom stack tray on the reference desk.
• Find Jeri, and let her know there is a problem.  If Jeri isn't here, get your supervisor.

By placing a sign on the printer before you do anything else, you avoid frustrating other guests who will try to use the inoperable printer before we can get it back up and running.  It's also easier to fix the printer if there aren't a lot of print jobs waiting for release.

If the printer that is down is the one just outside the I.C.:

• This is a UITS printer, and we're not really responsible for it, but since people see our faces through the glass when they're trying to use it, they will come into the IC and report problems to us.  When this happens, pick up the phone and dial 5-3802.  Let the technician that answers know that you're calling from the Business/SPEA IC to let them know a problem has been reported with the printer in PV199. 

Thanks for all!