Answering the phone at BUSP is a bit different than answering your cell. BUSP is where you wear your professional hat. This makes "hello" and "what's up" unacceptable. Instead try something like, "You've reached the Business/SPEA Information Commons. How may we help you?" While we have no set script for answering the phone, your answer should always include "Business/SPEA Information Commons." And it goes without saying that we are just as respectful and attentive to our phone guests as we are the guests who stand in front of us.
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